Refund policy

At VINDHIZ, your health and taste are our top priorities! We work diligently to delight you with our products and make you feel special.

We understand that taste is personal, and if you are dissatisfied or do not like our products for any reason, please feel free to write to us with candid feedback at support@vindhiz.com.

We will gladly issue a full refund for any full-priced (non-discounted) product that is unopened, unused, and returned within 10 days from the date of purchase. Simply write to us at support@vindhiz.comand return the products to our address.

However, if we pick up the products, postage will be charged at actuals and deducted from the refund amount. Please note, we do not offer ANY refund on opened products.

Our products, once opened, cannot be repackaged or resold due to hygiene challenges. Please note that we cannot offer exchanges or refunds on opened or used products. In exceptional cases, we may issue store credits worth the value of unopened and unused products.

You can return the products to: 148-B, 1st Floor, Rajguru Nagar, Ludhiana; 410505 Phone: +91-8847024231

VINDHIZ is not responsible for damage after delivery. Please allow us one to three weeks from the day you return your package for your request to be processed. Your refund will be processed once the product has undergone a quality inspection.

All claims for shortages or damages must be reported to customer service on the day of delivery with an unboxing video via email at support@vindhiz.com or by calling +91-8847024231. An unboxing video is mandatory to claim a shortage or damage in transit.

Cancellation before shipment

If the order or the item(s) that you want to cancel has not been shipped, you can write to our customer support team at support@vindhiz.com or call or WhatsApp us at +91-8847024231 (Monday to Saturday, 10:00 AM to 6:30 PM. Our team does not work on Sundays).

In such cases, the order will be cancelled, and the money will be refunded to you within 5-7 business days after the cancellation request is duly processed by us.

Cancellation after shipment

In case of cancellation after the shipment is dispatched or is returned at the time of delivery, we will initiate the refund/replacement after checking the eligibility. Once the products have been received, verified, and undergone a quality inspection at our warehouse.

Eligibility for Refund/Replacement

VINDHIZ offers its customers a refund/replacement only if they are eligible based on the guidelines/rules set by the Company. You must raise a return/exchange request for a product within 72 hours of its delivery with a video of the unboxing.

Eligibility criteria :

  •  If the product gets spoiled due to the natural nature of the product (which happens rarely)
  • If the product gets damaged in transit (damages can be caused in transit but are usually very unlikely as the products and packaging)
  • An unboxing video is mandatory to claim shortage or damage in transit.

Steps to obtain a Refund/Replacement:

  •  Contact our Customer Support team by sending a mail at support@vindhiz.com or calling or sending a Whatsapp message to +91-8847024231 within 72 hours of receiving the order.
  • Provide us with your Order details and your request to replace/refund your order for the stated reason. Kindly email a video of the product (proof of damage) and the invoice for our reference. Our team will review and investigate the image/s and will get back with a resolution within 24-48 hours.
  • In case the pick up of the products is warranted, we will request you to arrange for a return pick-up and we will initiate the refund or replacement process only if the products pass our eligibility criteria.
  • If it is a case of replacement, it is subject to the availability of stock. In case a replacement may not be available, we will refund you the full amount.
  • Any claims for refund/replacement should accompany proper photographic/videographic evidence.
  • We will initiate the refund for only the damaged/spoiled articles and not for the entire order. For instance, if you purchase a pack of 4 pancake boxes and we identify that there is an issue with one box out of the 4, you will get refunded or receive a replacement for that 1 box and not all 4 boxes.

Which items cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

  • The product is damaged due to misuse
  • Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
  • The serial Number is tampered with.
  • Product seals are broken, the product has been used, or if it has already been opened
  • If the request is initiated after more than 72 hours of order delivery